Cancellation Policy

Flash Moving Company upholds a trustworthy and ethical relationship with our clients. Historically, we didn’t require a reservation deposit, relying instead on customers to provide advanced notice for cancellations or rescheduling. However, a recent increase in last-minute cancellations and no-shows has led us to reassess this policy. Like other small businesses in California, we face expenses due to these last-minute changes, including missed opportunities, staff wages, fuel, and vehicle wear. To mitigate these losses, we’ve implemented a Refundable Reservation Deposit.

Reservation Deposit: Necessary for all moves. Once a reservation is made, our team will send an invoice for a one-time deposit to secure your moving date. The deposit amount varies based on the move’s complexity and the number of movers needed, but averages at $50-$100. This deposit is fully refundable if a written cancellation notice is provided 72 hours before the move.

Cancellation Policy: For a full deposit refund, cancel your move in writing at least 72 hours before the scheduled date, using our online contact form.

Rescheduling: We offer flexible rescheduling, subject to crew availability and potential pricing changes. Please call our agents at least 72 hours before your move to discuss rescheduling options.

No-Show Policy: Upon accepting your reservation deposit, we commit our movers to your service and expect you to be available for the move. If our movers are not met as scheduled, we will charge your credit card for the full amount of the minimum quote.

Late Notice Cancellations: Cancellations made after 6 PM the day before the move are subject to a minimum charge of three hours of service. Our office closes at 6 PM and reopens at 8 AM, preventing schedule adjustments for crews dispatched at 7 AM.